Refund policy

Refund Policy

Effective Date: September 2026

Thank you for shopping at JL Design Jewelry.

This Refund Policy applies to customers placing orders for delivery to the United States and Canada. The following terms and conditions apply to all returns, exchanges and refund requests. By placing an order with us, you agree to this Refund Policy. This Refund Policy is part of our Terms of Service.

SECTION 1 - ELIGIBILITY FOR RETURN

Only ready-to-ship items may be eligible for return or exchange. Custom-made jewelry is non-refundable, non-returnable and non-exchangeable unless the item arrives with confirmed manufacturing defects. To qualify for a return of ready-to-ship items:

  1. The item must be unused, unaltered, in original condition and in its original packaging.
  2. Return requests must be submitted to jessxing@outlook.com within 14 calendar days after delivery.
  3. You must provide photos of the product and packaging for our review before return approval.
  4. Items that are damaged due to customer misuse, scratches, wear, modification, or lost after delivery are not eligible for refund or exchange.

SECTION 2 - MANUFACTURING DEFECTS

If you receive an item with manufacturing defects, please contact us within 48 hours after delivery with clear photos and videos showing the defect. We will review the evidence. If confirmed as a manufacturing defect, we will offer you the option of a replacement or partial/full refund.

Custom jewelry with manufacturing defects will be repaired or replaced at our discretion; full refund for custom orders is only available if repair or replacement is not feasible.

SECTION 3 - RETURN SHIPPING

Buyers are responsible for the return shipping cost to send items back to us, unless the return is caused by our error, such as manufacturing defects or wrong item shipped. We do not cover any customs fees for returned shipments.

SECTION 4 - REFUND PROCESS

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method. Refunds may take 5–10 business days to appear in your account, depending on your payment provider. Original shipping fees are non-refundable unless the return is due to our mistake.

SECTION 5 - CANCELLATIONS

Cancellation requests for ready-to-ship orders can be accepted only before the order is shipped. Once custom jewelry production has started, orders cannot be cancelled and are not eligible for refund unless there is a confirmed manufacturing defect.

SECTION 6 - NON-REFUNDABLE CASES

The following situations are not eligible for refund or exchange:

  1. Custom made jewelry (except confirmed manufacturing defects).
  2. Items returned after the 14-day return window.
  3. Items damaged by customer use, collision, chemical corrosion, modification or normal wear and tear.
  4. Packages marked as delivered by carrier and lost or stolen after delivery. 
  5.  Orders that were discounted under special promotion terms where "final sale" is stated.

SECTION 7 - CONTACT

If you have any questions about this Refund Policy, please contact us at jessxing@outlook.com.

JL Design Jewelry

Email: jessxing@outlook.com

Room 509, Building 20, Guicheng Huayuan Plaza, Nanhai District, Foshan City, Guangdong Province, China.